Description:
The Technical Consultant role will play a vital role in planning and delivering custom reports, processes and specifications for software based projects.
Location:
6330 LBJ Freeway Suite 230 Dallas, TX 75240
Benefits:
60k-70k Salary Range dependent on experience with a Full Insurance Package.
*Salary can be negotiated with more experience than required below; includes a Full Insurance Package
Roles & Responsibilities:
- Provide Yardi client support and technical issue resolutions via the client’s preferred source of communication/electronic medium
- Develop and delivery training as related to specific Yardi application and business process including preparation of materials, agenda, exercises and test data required
- Develop written business functional specifications for Yardi custom reports, custom applications, changes to security and changes to application functionality
- Conduct Yardi training and meetings via conference calls, screen sharing (like GoToMeeting), video conferencing and/or Skype
- Properly document client requests and resolutions in a tracking system or client-project status report
- Traffic, prioritize and route client requests to other internal and external resources
- Follow up resources assigned tasks
- Stay connected with clients via weekly or monthly status calls
- Review time reports from internal and external resources that have provided services on assigned tasks.
- Train clients and internal and external resources on an ‘as-needed’ basis
Requirements:
- Bachelor’s Degree in IT/Computer System/ Business Management Systems or Real Estate
- 1-3 years Previous experience in Business / Systems Analysis
- Familiar with the use of Yardi or MRI
- Experience in .NET programming or other technical programming
- Proven experience in eliciting requirements and testing
- Experience in analyzing data to draw business-relevant conclusions and in data visualization techniques and tools
- Knowledge in generating process documentation
- Stay connected with clients via weekly or monthly status calls
- Strong written and verbal communication skills including technical writing skills
- Basic programming knowledge
- Knowledge in generating process documentation
- Strong written and verbal communication skills including technical writing skills
