Skills Required:
• Install and configure software, hardware and networks
• Identify system requirements and install upgrades
• Identify system requirements and install upgrades
• Excellent oral and written communication skills
• Excellent troubleshooting skills in SAN & Back up management.
• Responsible for Monitoring of backup jobs and Ensure adherence to retention policies.
• Responsible for configuration & scheduling Backups of OS, databases and applications
• Firewall management and troubleshooting skill
• Excellent troubleshooting skills on ubuntu
• Cloud infra management skills (Azure, AWS, GCP)
• Webserver configuration and management – IIS, Apache
• Antivirus server management
• Hands-on on Active Directory
• Perform regular security monitoring to identify any possible intrusions.
• Deal with systems queries and process requests in relation to problem solving, systems configuration and technical faults.
Duties & Responsibilities
• Responsible for the maintenance, configuration, and reliable operation of computer systems, network servers, and virtualization
• Work closely with team members for time allocation and prioritisation
• Install and upgrade computer components and software, manage virtual servers, and integrate automation processes
• Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issues
• Provide documentation and technical specifications to IT staff for planning and implementing new or upgrades of IT infrastructure
• Perform or delegate regular backup operations and implement appropriate processes for data protection, disaster recovery, and failover procedures
• Experience in cloud infra management (AWS, Azure GCP)
• Understanding of ISMS ( ISO27001) and QMS process that all applied to IT support department.
• Experience in managing team of minimum 10 team members.
Education & Training
• Bachelor’s degree in computer science (or related area) preferred.
• System administration and IT certifications in Linux, Microsoft, or other network related fields are a plus